MrTrolley.co.uk Privacy Policy

MrTrolley.co.uk Privacy Policy

This privacy policy sets out how MrTrolley.co.uk uses and protects any information that you give when you use this website.

MrTrolley.co.uk is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy.

MrTrolley.co.uk may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 12th March 2014

What we collect

We may collect the following information:

  • Full name
  • Contact information including Email address and Phone number

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To provide you with our online shopping process.
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emailsabout new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosurewe have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

MrTrolley is the Data Controller of your personal data relating to our website online booking system. When you register on our website you provide us with your personal information and at that point we become the data controller of that data. If you have any questions relating to this email Richard Dearman at info@mrtrolley.co.uk.

To be clear, we will not sell, distribute, or lease your personal information to third parties unless we are required by law to do so. We may use your personal information to send you promotional information about our products which we think you may find interesting.

On May 25th 2018 a new law was introduced relating to personal data called GDPR. You can read more about it here ‘What is GDPR’. We comply with the new GDPR law and will provide upon request a copy of the data we hold on you as one of our customers. If you would like a copy of the information held about you please email info@mrtrolley.co.uk.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

We retain our customer data for a 4 year period. If you have not placed an order within 4 years we delete your data from our system. You can request we delete your information from our system at any time.

The data we hold on our customers is stored on servers located in the UK only.

Emails sent to/from mrtrolley.co.uk to/from our customers are deleted upon completion of the email subject. For example, if a customer emails us to request information about a Trolley, we will respond to the email and open an electronic dialogue until the question has been answered, thereafter we will delete all emails relating to the communication. This type of personal information is not stored.

Email Communication

We use a 3rd party emailing service to send emails to groups of customers. For example, we will email all previous customer to inform them of the online booking system opening date each year. The 3rd party emailing service complies with GDPR and the only personal data we share with them is your name and email address. You can read more about their GDPR policy here.

Consent

Just to be clear, when you register an account on our website you give us consent to use your personal data. We have outlined above the ways we use your personal data. Remember, with GDPR you have the right to request details of information held and for data to be deleted.